The following General Terms & Conditions apply to all contractual relationships between NECKAR LINE ROTTWEIL GMBH & CO. KG, Hindenburgstraße 5 | 88499 Riedlingen, Germany, (hereinafter referred to as the organiser) and the customer or the respective users of the suspension bridge.
2.1 Suspension bridge
NECKAR LINE ROTTWEIL GMBH & CO. KG is a provider of easy-to-use services and facilities in the areas of leisure activities close to nature, such as pedestrian suspension bridges that provide an experience at high altitudes, but are not intended to be play areas. The pedestrian suspension bridges can be visited/used by customers during the relevant opening hours.
2.2 Vouchers / Tickets
The organiser sells vouchers/tickets to customers for visiting the pedestrian suspension bridge. These vouchers can be ordered as entrance tickets for a specific date.
2.3 Events
In addition to the main offer of visiting the pedestrian suspension bridge, the organiser offers individual packages for events or forest hikes for each customer on fixed dates (depending on the opening hours).
Re. 2.1 In order to visit the pedestrian suspension bridge, the customer can purchase tickets on site or online at the advertised prices.
Re. 2.2 The customer (minimum age 18 years) can order vouchers on the organiser’s website. The prices that are listed there are inclusive of VAT. After entering the customer contact details, selecting the desired vouchers, confirming the cancellation policy and these terms and conditions (which can be accessed, printed and saved in a reproducible format before the contract is concluded), the customer can submit the binding order to the organiser online by clicking the “Order now” button. This is how the contract is concluded. After placing the order, the customer receives an order confirmation by e-mail with another reference to the terms and conditions and the cancellation policy. Alternatively, the contract can also be concluded by e-mail or telephone. The vouchers are sent by e-mail or post together with the invoice (including a flat-rate handling and shipping fee). Vouchers can also be purchased directly on site at the ticket office. The vouchers are not personalised. They give the holder the right to redeem the voucher. The residual value of the vouchers cannot be refunded.
Re. 2.3 All registrations for the respective events must be made in writing (post, fax, e-mail). The contract is concluded upon acceptance by the organiser in the form of a registration confirmation which is sent to the customer. By registering, you acknowledge and accept the organiser’s general terms and conditions. If the content of the confirmation differs from the content of the registration, the difference becomes binding for the customer and the organiser if the confirmation indicates a cancellation option which the customer does not make use of within 10 days of receiving the confirmation (this must always take place in writing). If no response is received from the customer, the difference is deemed accepted. If it was expressly stated by the person carrying out the registration when the booking was made, the registration also applies to all listed participants or to the entire group, whose contractual obligations the person carrying out the registration is responsible for in addition to his/her own contractual obligations. The service descriptions, the information in the registration confirmation and the detailed information are exclusively binding for the contractual scope of services. The currently valid version of the separate description from the organiser or the separately formulated offer applies to the booking prices. Written confirmation from the organiser is required for any supplementary agreements that extend the scope of the contractual services. If a period of more than four months has elapsed between the booking and the event, the customer must accept reasonable interim changes to the services and the prices.
Re. 2.1 Tickets can be paid for online or on site in cash, by debit card, credit card or Paypal.
Re. 2.2 The vouchers will be delivered by post, including the invoice (plus a flat-rate handling and shipping fee). The invoice is payable within 10 days of the date of the invoice. Vouchers which have been issued remain the property of the organiser until full payment has been received.
Re. 2.3 Unless otherwise agreed, the invoiced booking price for the event is due immediately and must be paid to the organiser. If this does not occur, statutory default interest will be charged from one day after the due date in accordance with German Civil Code (BGB). The right is reserved to claim further damages caused by delay. The invoice shall be sent to the customer electronically, in digital form in PDF format. The customer agrees to have the invoice sent using this method. The customer must inform the organiser of the final number of participants no later than two working days before the date on which the event takes place in order to ensure that careful preparation can take place. The organiser will invoice for this number of participants. If the number of participants is greater than expected, the actual number of participants will be used as the basis for calculation. If the number is exceeded by up to 5%, agreement with the organiser is not required; however, if the number is exceeded by more than this, agreement must be reached with the organiser no later than two working days before the event takes place.
The detailed cancellation policy follows these General Terms and Conditions.
Re. 2.2 The customer is obliged to inform the organiser immediately in the event of loss or theft of vouchers so that redemption of the voucher(s) can be blocked. The vouchers are not personalised, and can therefore be redeemed by anyone. The organiser does not accept any liability for unlawful redemption of the voucher(s) if notification of the loss is not received beforehand. Commercial resale of the organiser’s vouchers is prohibited, unless something else has been agreed in writing. In the event of a violation, the organiser expressly reserves all rights and claims, particularly the right to claim damages.
The customer can withdraw from the booked event at any time before the start of the event. The decisive factor is receipt of the written notice of withdrawal by the organiser. If the customer withdraws from the contract, or does not take part in the event without having withdrawn from the contract, the organiser may demand reasonable compensation from the customer, taking any expenses that have been incurred into consideration. It is up to the organiser to calculate the specific amount of compensation.
In the event of a refund or withdrawal from the purchase, the fees that are incurred by the vendor (transaction fees, possibly labour costs for personnel or overheads) shall be deducted from the original purchase price. Only the difference shall be refunded.
The customer is not entitled to derive any rights from any delays that occur on the day of the event. Rescheduling requests that are made by the customer after the conclusion of the contract are regarded as a withdrawal followed by a new booking. Withdrawal fees will not be charged up to 14 days before the start of the event provided that the customer or the participant concerned provides a substitute for the non-participating participant to take part in the event. If the customer is travelling independently, he/she is responsible for being ready at the location and the time that are specified in the registration confirmation. If the customer fails to appear as agreed, there is no entitlement to a refund.
The organiser may cancel outdoor events, particularly accessing the pedestrian suspension bridge, or any other outdoor events, if it is no longer safe to carry out the event due to the weather conditions. The organiser is entitled to withdraw from the contract up to 14 days before the start of the event if the required number of participants is not reached. The cancellation notice must be sent to the customer immediately. Any event fee which has been paid as a deposit must be refunded within 30 days of receipt of the notification. Further claims by the customer are ruled out. The organiser can provide the affected participants with a new offer based on the reduced group size. The organiser may terminate the contract with a customer and/or participant without notice if the customer or the customer’s participant persistently disrupts the event or acts in such a way that justifies immediate termination of the contract, despite receiving a warning (yellow card) from the organiser. In this case, the organiser reserves the right to charge the full price for the event. The customer is responsible for any costs incurred due to early departure by the customer/participant. The organiser is also entitled to refuse to hold the event if the organiser’s staff or persons commissioned by the organiser have the impression that the customer and/or participant is under the influence of alcohol or other intoxicating substances. The organiser is not obliged to refund the price of the ticket.
The customer assures that he/she or the participants in the event are in good health and are capable of coping with the exertion that is involved in the event without any health problems. The customer particularly assures that the participants are free from cardiovascular problems, serious orthopaedic problems and illnesses and other health problems that would preclude physical activity. The customer and/or the participant(s) must inform the organiser of any complaints or limitations that they are subject to without being asked and, if requested, provide a medical fitness certificate before the start of the event. If an organiser employee refuses to carry out the event for these reasons, the customer has no right to have the event carried out. The price of the event will be refunded, or rather the portion that is attributable to the participant. No further claims exist. Customers who attend an event without medical approval do so at their own risk. The organiser does not accept any liability for the life and health of the participant. Certain hazards are involved in using the pedestrian suspension bridge. Although the organiser’s trained staff can reduce these hazards to a minimum, they can never be completely eliminated. Each participant is required to show a high degree of personal responsibility, prudence, and realistic self-assessment with regard to the participation requirements that are listed in the programme. The customer is obliged to do everything that is reasonably possible to contribute to the rectification or limitation of any service disruptions that may occur. Complaints must be submitted to the organiser in writing. The event organisers are not authorised to acknowledge claims. Claims shall expire six months after the end of the event. Claims such as these must be submitted to the organiser in writing.
All documents that are produced before, after and during the event are exclusively intended for the personal use of the customer/participant. The organiser reserves all rights, including those of translation, reprinting or duplication of the documents or parts thereof. Film and photo material and also event documents that are acquired by the customer in connection with events are provided exclusively for private use. Commercial use or duplication thereof is prohibited, and is only permitted with the organiser’s written consent.
Re. 2.1 and 2.2 The following applies to the organiser’s liability for compensation claims: In the event of intent and gross negligence, including that of our agents, the organiser is liable in accordance with the statutory provisions. The same applies to damages caused by negligence resulting in injury to life, limb or health. In the case of damage to property and assets due to negligence, the organiser and its agents are only liable for breaches of essential contractual obligations, but the amount of liability is limited to foreseeable and typical damages at the point in time of the conclusion of the contract; essential contractual obligations are those obligations whose fulfilment is essential for the proper performance of the contract, and adherence to which the contractual partner can regularly rely on.
Re. 2.3 The organiser is liable for the following within the scope of the due diligence obligations of a prudent businessperson:
Events that take place outdoors inevitably involve certain risks. If disruptions to the service arise from these risks and without fault on the part of the organiser, any liability of the organiser is ruled out. In particular, no liability can be accepted for accidents such as those that may occur in aviation, when using various off-road vehicles, trucks, cars, mountain bikes, inflatable boats, rafts, ferries, on suspension bridges and other bridges, high ropes courses (permanent and mobile), obstacle courses, in canyons, in the mountains, on archery ranges (permanent and mobile) or the like, for the participants that are entrusted to the care of the organiser within the scope of its duty of supervision, provided that they are young people under the age of 18. Participants over the age of 18 take part at their own risk. The organiser is not liable in the event of intent or gross negligence on the part of customers and/or participants. Regardless of the legal basis, the organiser’s total liability is limited to three times the cost of the event, provided that the damage to the participating customer is not caused intentionally or due to gross negligence by the organiser or a service provider who has been commissioned by the organiser.
The organiser also refers to other external websites on the Internet on its websites (“links”). However, the organiser does not have any influence on the content and design of these sites. The organiser therefore does not endorse the content of any linked pages. This applies to all links to third-party websites that appear on the organiser’s website.
The customer is provided with detailed information about the type, scope and purpose of the collection, storage, processing and use of personal data by the organiser in the data protection declaration on the organiser’s website.
Legally relevant declarations and notices that the customer must submit to the organiser must be in written/text form (Section 126b German Civil Code).
The organiser reserves the right to amend these terms and conditions in order to restore the balance of the contractual relationship. Amendments such as this are only permissible if they are reasonable for the customer after consideration of the interests of the customer and the organiser, have become necessary because of technical and calculative changes to market conditions following the conclusion of the contract, or because third parties from whom the organiser obtains services have changed their service offerings or increased their prices. The price change is restricted to the amount of the cost change. The customer’s consent is deemed to have been granted if the organiser provides written notification of the change, and the customer does not object to the change within the reasonable period that is specified in the notification. Furthermore, the version of the terms and conditions that are available on the organiser’s website applies, without the need for separate notification regarding a change.
The ineffectiveness of individual provisions of the contract does invalidate the entire contract. The parties are obliged to replace the ineffective provision with regulations that come as close as possible to fulfilling the economic purpose of the ineffective provision.
The place of jurisdiction is 88499 Riedlingen, Germany.
The above-mentioned conditions shall be regarded as binding for business transactions and accepted by the customer, unless otherwise agreed in writing. The headings are only used to provide a better overview, and have no material significance, particularly not in the sense of a final ruling.
Right to withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must contact
NECKAR LINE ROTTWEIL GMBH & CO. KG
Hindenburgstraße 5
88499 Riedlingen, Germany
E-mail: r.haag@neckarline.de
You must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the specimen withdrawal form on our website, but this is not mandatory. In order to fulfil the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the expiry of the cancellation period.
Consequences of the withdrawal
If you withdraw from this contract, we shall reimburse to you all payments which we have received from you, including the costs of delivery (with the exception of the delivery costs which are not included in the price, where you chose a different type of delivery from the cheapest standard delivery which we offered), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same payment method that you used for the original transaction for this refund, unless something else has been expressly agreed with you; you will not be charged any fees for this refund.
We may refuse the refund until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. Online tickets shall be completely cancelled as part of the refund process. The deadline shall be regarded as fulfilled if you send the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is because of handling of the goods that is not necessary for checking the condition, properties and functionality thereof.
Status: 01/2026
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